Kiple Payment Gateway
Kiplepay Sdn Bhd (“KPSB”) (Formerly known as Webonline Dot Com Sdn Bhd) is an e-money issuer which powers Webcash and kiplePay, one of the fastest growing e-wallet in Malaysia. We help consumers, businesses, service providers and governments conduct cashless transactions across online, retail, vending machine, IVR and mobile platforms, to maximize convenience, security and optimize business.
Free shipping is only available in West Malaysia. All shipping charges will be calculated and shown automatically when your check out. Once payment is made, CCjourney will process your order within 24 hours (working day) except pre-Order, and will ship within the next 48 hours (working day).
Track Your Shipment
Shipping Time & Cost
|COUNTRY||SHIPPING FEE*||TRANSIT & DELIVERY TIME **|
|3-5 working days|
|7-14 working days|
|Brunei & Indonesia||RM116||7-14 working days|
|Thailand, China, HK, Philipines, Vietnam, South Korea||RM95||
7-14 working days
|Australia, United Kingdom, United States of America, New Zealand||
|7-14 working days|
|Rest of WORLD||RM250.00||
7-14 days (varies by country)
Orders > RM15000.00
|7-14 days (varies by country)|
** Please note the international delivery charges do not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties
** Indicated transit times are subject to custom clearance.
Return & Exchange Policy
Steps To Exchange / Return : Applicable only for full items price.
Contact our customer service by emailing firstname.lastname@example.org/ Whatsapp 012-2266688 to reserve your exchange piece or let us know your details to refund
(Full Name, Bank, Account Number, Order Number)
- All items must be unworn, unwashed, unaltered and in its original condition with tags attached.
- Fill in Return / Exchange section of tax invoice (which came with your shipment).
- Pack items and above mentioned tax invoice into a shipping envelope.
- Fill up the courier label and paste on top of the parcel.
Terms & Conditions of Return/Exchange
- All returns must be send back within 7 working days.
- There will be NO EXCHANGES or REFUND for any sale items example, (Merdeka sale, Pay day Sale, 11.11 Sale, End of season sale) & etc.
- All refunds will be returned to you to your bank account.
- Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for items which do not meet all mentioned conditions will be duly declined.
- Returns can only made one time per order number.
- The Return department will get back to you once a return item is received by us and we will email to inform once the item is received. This normally takes 2-3 working days .
- All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited.
- Any courier service are accepted. Strictly no walk-ins for returns
- If the item does not fit, you can always email us to exchange the item to another size, subject to our stock availability. If you have any other enquiries or feedback, please do not hesitate to email us at email@example.com .
- Our working hours are weekdays from 10am to 7pm. Emails sent outside these hours will be replied in the morning of the next working day. Rest assured any enquiries will be answered.
- Customers can exchange if any damaged/wrong/faulty items (apart from sale items) within 7 days of receipt date for an exchange of that item. Any delay will not be entertained and item(s) will be returned back to the customers. There will be no refund once the customer has made a payment.
- We take great measures to ensure our product quality but sometimes things go wrong during delivery. Please help us take a photo of your item (the part that is faulty) and include a short description along with your order ID and email firstname.lastname@example.org. In the event your faulty item is out of stock, we will reimburse you monetary refund or replace with another code which has same value of total faulty/damage items received.
- Capsule Cosmic Journey will only accept items in their original condition. Capsule Cosmic Journey will not be responsible for returns that do not reach us and hence, we recommend you insure your parcel for its appropriate value. We will then ship the correct/non-defect item back to you at no additional cost. We will be responsible for the returning shipping fee and the shipping fee from you to Capsule Cosmic Journey .